Fahras is a marketplace platform — each listed company is the seller of its own products. This policy sets the platform-wide baseline every active seller must meet. Individual sellers may offer better terms; those will be shown on the product page or by the seller after you contact them.
Last updated: June 2026
This policy applies to physical products purchased through Fahras from a verified Saudi seller. Fahras itself does not own inventory and is not the seller; Fahras's role is to introduce buyers to sellers, host the listing, and provide the in-platform messaging surface. Where the seller's published policy is stricter or more lenient than this baseline, the seller's policy controls — but only after that policy is shown to the buyer before purchase.
You have 15 calendar days from the date the product is delivered to request a return. Defective products and shipments that materially mismatch the listing (wrong item, wrong quantity, damaged in transit) qualify under Saudi consumer-protection law and can be returned in this window at no cost to you. Change-of-mind returns are accepted at the seller's discretion within the same window — see the per-seller policy on the product page.
Returned items must be in their original condition: unused, with all tags, manuals, accessories, and packaging intact. Items that have been activated, registered, customised, or installed are not returnable except where they arrived defective. Photos before unboxing help if the box is damaged on arrival — they are not required, but they speed up resolution.
Open the product page on Fahras, tap “Message seller”, and request a return. The conversation is logged in your dashboard and on the seller's side, so both parties have the full thread if a dispute arises. Include: order date, what's wrong (or “change of mind”), and clear photos for damaged goods. The seller has 3 business days to acknowledge and propose next steps (return shipping label, refund, replacement).
Once the seller has received and inspected the returned item, a refund is issued to the original payment method within 5–10 business days. Banks typically take a further 1–5 business days to credit the account. Sellers who chronically delay refunds may have their verified badge suspended.
For defective items, wrong items, or shipments damaged in transit, the seller bears the return shipping cost. For change-of-mind returns where the seller accepts the return, the buyer bears the return shipping cost unless the seller publishes a more generous policy. Returns must use a tracked shipping service; untracked returns are at the buyer's risk.
The following items are not returnable except where defective: custom-manufactured or made-to-order items; perishable goods; sealed hygiene, intimate, or grooming products once unsealed; digital goods after delivery or activation; items returned outside the 15-day window. Sellers may not refuse returns of items in these categories where the item arrived defective.
A seller may publish a stricter policy (e.g. a shorter eligibility window for change-of-mind returns) — but never a policy weaker than this baseline for defective items. A seller may publish a more generous policy (e.g. 30-day returns, free return shipping) — that policy controls when more generous than the baseline. The seller's published policy is shown on every product page before the buyer commits.
If you cannot reach an agreement with the seller within 7 calendar days of opening the return conversation, escalate to Fahras support through the “Report an issue” link in the message thread. We mediate. Sellers whose return policies repeatedly fall short of this baseline lose their verified badge and may be suspended from the directory.
Return support: returns@fahras.info General support: support@fahras.info Legal entity: Much Information Technology, CR 7038460742, Saudi Arabia.